Edsallstein says:

Follow up Review – Needs Improvement and Customer Service of GTO is terrible! This is our second opener from GTO. The first (model FM350) we purchased 8 years ago. It did not work out of the box and after a week of constantly calling GTO, without reaching anything but an answering machine on their non-toll free tech line, I finally managed to speak with somebody and get a replacement unit sent out. This unit worked well with little trouble until last year. I looked for a replacement and found this model at a much lower price than the FM350. I was surprised to find that it was not a direct replacement for the FM350 and its installation was entirely different from the FM350. It also seemed to be the FM350’s very tiny cousin.It worked for 60 days and gave up the ghost. Based on my previous problems reaching GTO on the telephone 8 years ago, I was hoping things had changed. I called the toll free number on the opener and, as 8 years ago, was told to call a non-toll free number for tech support. Once again a call was made and a message left. The great recording that plays over and over again while I was on hold told me to “register your tech support problem on the internet.” Ok, I will give it a try. I navigated to the warranty support page and noticed a trouble shooting check list. Great, maybe I can fix the thing. I pull down the menu of models and everything under the sun except for the FM200 is listed. Great. I finally find the page to “open a repair ticket” and do so. And, I wait and wait. Three days later I get a great message from somebody telling me to call them. Why didn’t I think about that! What ever gave me the idea of going to the internet? Ok, call again and again and again. I finally get a person after a week of calling. The call goes like this: Welcome to GTO customer support my name is Mike. Hi Mike, please give me a supervisor. What is the problem Sir? Its a long story and I have had it with GTO. Please give me a supervisor. Ok, tell me what the problem is. I need a supervisor. Ok, you can talk to me about that. Are you a supervisor? No, click, dial tone.I finally reach a supervisor. He agrees to give me a RMA. I ship it off at my expense and in a week receive a call from GTO. The call goes like this. Hello Sir. I am from GTO and have looked at your unit. The control arm is bent and you will have to replace the entire unit. I can offer you a refurbished unit for $289.00. Ok, that’s great except that I paid $200.00 for a new one! AND this unit’s control arm was bent (very small distortion of the arm at the very tip – hard to see) AFTER it quit working when UPS trying to force it open. Ok, well that is what the problem looks like here. What do you want to do? Did you test the electronics to determine whether they were bad? Oh no, I am not a technician. I just look at the openers when they come in. Great! Ok, test the thing and if the electronics are bad, I expect a new one. I will send it to a tech. Ok, call me when you determine what’s wrong. I don’t want to get a broken opener back in the mail. Ten days later, A new opener shows up without any explanation. Its installed and it works but who knows for how long and if I have to call GTO again!8 MONTHS THAT’S THE ANSWER – I am writing a follow up to the above review which I wrote 8 months ago. It died after 8 months. Under no circumstances should you buy one of these cheap things from a cheap company with cheap customer service. Life is too short and money is too tight.